Delivery & Returns

COVID-19 Update

The welfare of our customers and staff is our top priority at KOMSCAPE. We have implemented extra precautions across our company and adhere to the latest advice regarding COVID-19.

Please understand and be patient when experiencing slight delays in responses and/or delivery of your order.

Deliveries

Saturday & Sunday Deliveries

Available at an additional cost. Email us after placing your order for details.

Access

Inform us of any delivery access issues via the special instructions section or email.

Large Orders

Ensure one able-bodied person is available to assist with unloading. Drivers are not insured to enter your property but can assist with reasonable requests like placing items in garages or doorways.

Missed Deliveries

A re-delivery charge will apply if your delivery is missed.

Contact-Free Delivery

Notify us in writing with instructions. Drivers will maintain a 2m distance and may take a photo as proof of delivery.

Mainland UK Deliveries

Fast delivery on all in-stock items. Standard delivery is £14.95. FREE delivery for orders over £99.

For custom deliveries (e.g., Saturday or Sunday), email us for pricing and availability before placing your order.

*Delivery timescales shown during ordering are subject to change.

Returns

Please refer to our Terms and Conditions.

For further information, email us at sales@komscape.co.uk.