Privacy Policy

PRIVACY POLICY

Komscape Ltd are committed to preserving and safeguarding the privacy of our customers. This policy will explain what happens to any personal data you provide to us, or that we obtain from you whilst you are visiting our website.
Our policy is occasionally updated, so please review regularly.

Our Data Protection Policy: –
We will not collect or store any of our visitor’s personal information unless permitted or required by law.
Any personal information held or processed will be kept up-to-date and destroyed as soon as the reason for collection or processing has lapsed.

INFORMATION WE COLLECT AND STORE

We collect information to provide, maintain and improve our products and services. The data we collect will help us in such ways as, having a contact telephone number to communicate/confirm orders and/or issues, identifying any difficulties when using our website, and/or to help us determine which new products our customers would like to buy in the future.

List of information we collect, why we collect this, and how this information will be used: –

When orders are placed with us, we collect the relevant personal information which allows us to process the order i.e. your name and address to identify you as a customer and process/deliver your order to you. We collect your email and telephone number to enable us to keep you up to date with the status of your order, including consignment numbers, issues, or delays with delivery. We also collect payment information to allow us to process your payment.

We will on occasion monitor and record communications between customers and our Customer Service Team (incl. telephone conversations and emails) for quality assurance and compliance purposes.

We collect date on purchases for marketing purposes, market analysis, and for statistical research.

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. However, we do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated/stored securely.

Unfortunately, when sending information via the internet which is not totally secure, on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically as sending such information is entirely at your own risk.

THIRD PARTIES

We will on occasion include links to third party websites on our site. This link does not mean that we endorse or approve the third-party website’s policies for visitors. Please review all privacy policies on websites visited before sending them any personal data.

COOKIES

What are cookies?
Cookies are text files that contain small pieces of information. They are stored on your computer, tablet, or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.

Cookies ensure websites function as you expect them to: they identify which platform you are using and display an optimised version of the website for that platform, they save your log in details, if you hold an account with us and they remember your language preferences.

Types of cookies

Our website uses three types of cookies:

Essential to site function cookies: – these cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.

Site performance cookies: – these cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.

Third-party cookies: – these allow us to record the customer experience and to test new services so we can improve the customer journey on the website. This can also include on-page advertising from third parties, where cookies tailor the advertising to your preferences.

How we use cookies: – We use cookies in the following ways:

To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site. To ensure you are provided with correct and useful information during your visit to our site. To allow you to add items to the basket and proceed through our checkout. To collect data which allows us to improve our services based on purchases and site usage.

More about cookies: – More information on cookies and their uses can be found at www.allaboutcookies.org.

Security: – The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128-bit SSL encryption to encrypt the information before it is sent to the payment’s processor.

Our website and emails will at times contain links to and from other websites in our networks, such as partners and affiliates, e.g. Facebook, Twitter, Pinterest etc. If you follow a link to any of these websites, please note they carry their own privacy policies, and we do not accept any responsibility or liability for these policies. We would recommend reading these policies before submitting any personal data to these websites.

ACCESS TO INFORMATION

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a reasonable fee to cover costs incurred by us in providing you with the information.

CONTACT US

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at sales@komscape.co.uk